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Continue to ChatOn the Internet, it's survival of the easiest.... Give users a good experience and they're apt to turn into frequent and loyal customers. But ... it's easy to turn to another supplier in the face of even a minor hiccup. Only if a site is extremely easy to use will anybody bother staying around. - Jakob Nielsen from https://whatsmyquote.com/quote/on-the-internet-it-s-survival-of-the-easiest-give-users-a-good-experience-and-they-re-apt-to-turn-into